How do I place an order?
You will need to Contact Us to place an order. You can email or fax us your order based on the stock list and price we supply to you, or email us your company contact and shipping information along with your order. Once we checked our stock availability we will send you a Proforma Invoice. After you confirmed Proforma Invoice we will promptly quote a shipping cost and email you an Commercial Invoice with payment instructions.
What forms of payment do you accept?
We generally accept bank wire transfer T/T in USD, HONG-KONG DOLLAR (HKD), CHINESE YUAN (CNY)
We do accept PayPal https://www.paypal.me/joymax for orders only below 1000 USD due high commision of transaction.
Do you ship internationally?
Yes, we ship worldwide. We can arrange shipping and give you a competitive freight quote with up to 75% discount rate via insured air freight with carriers such as FedEx, UPS, DHL, TNT, Cathay Pacific Cargo and others. We can also arrange for product to be picked up by your freight forwarder if you have a preferred shipper. In some cases, we can bill your shipper account directly. We could ship goods on EXW, FOB, DDU, DDP base.
How much is shipping?
Once you are ready to place an order, we will give you a shipping quote. If you are located outside Hong Kong , we can give you a competitive freight quote, or in some cases, you can arrange pick-up with your own freight forwarder.
How long does it take to receive my product once I pay?
Product will ship out within 2 business days of receipt of payment. Usually, it will ship out the same day or next working day. To some regions we could provide 2 days delivery to avoid price fluctuations and speed up your turn over. Tracking numbers will be provided to you as soon as they are available.
What is minimum order quantity (MOQ)?
In some cases, we can sell smaller than the minimum quantity for a particular item. Sometimes, the minimum order requirement is for a brand, not just the specific model so you can get various models of the same brand to meet the minimum. Samples may be available at a higher price, depending on the item.
If I buy more than the minimum quantity, can I get a better price?
Our products are priced competitively, usually with the lowest price offered up-front. We may be able to offer a slightly better price per unit if you are buying a significantly higher quantity so please inquire prior to purchasing.
Do I have to be a registered business to buy from you?
You should be a registered business with a valid re-sale license from your state/country. We may require a copy of this prior to your first purchase. You need to contact your state’s Tax Assessor or Secretary of State for more information about registering your business.
Can i order sample from you?
Yes you can. But if you are first time buyer price will be adjusted to retail price. For mobile phones, Digital Cameras and lenses we do no sending any samples. For other products please contact us.